物業(yè)滿意度計算方式
物業(yè)滿意度計算方式通常是通過對調(diào)查問卷的回答進(jìn)行統(tǒng)計和分析得出的。常用的計算方式有以下幾種：
1.平均得分法：將所有用戶對每個問題的評分求平均，得出整體滿意度得分。
2.加權(quán)平均得分法：對于不同問題的重要性不同，可以給每個問題一個權(quán)重，然后按照權(quán)重求加權(quán)平均得分，得出整體滿意度得分。
3.滿意度指數(shù)法：將用戶對每個問題的滿意度評分轉(zhuǎn)化為0-100分的滿意度指數(shù)，然后按照問題的權(quán)重求加權(quán)平均得分，得出整體滿意度指數(shù)。
4.偏差率法：將用戶對每個問題的評分轉(zhuǎn)化為滿意度比例，然后計算每個問題的滿意度偏差率，得出整體滿意度偏差率。
5.因子分析法：通過對所有問題的數(shù)據(jù)進(jìn)行因子分析，找出影響整體滿意度的主要因素，得出整體滿意度得分。
選擇計算方式應(yīng)根據(jù)實(shí)際情況和調(diào)查目的進(jìn)行確定。
本文由上書房信息咨詢（SSF）出品，歡迎轉(zhuǎn)載，請注明出處。中國獨(dú)立第三方調(diào)研機(jī)構(gòu)上書房信息咨詢針對不同行業(yè)、不同對象進(jìn)行了研究衍生，包括顧客滿意度、客戶滿意度、物業(yè)滿意度、員工滿意度、商戶滿意度、患者滿意度等不同行業(yè)、不同類型被訪者進(jìn)行針對性的研究模型。為客戶提供極具性價比的問卷調(diào)查服務(wù)，從問卷設(shè)計、前期調(diào)查、到抽樣設(shè)計、現(xiàn)場執(zhí)行，再到質(zhì)控管理、數(shù)據(jù)清洗等，讓市場調(diào)查更快捷、更高效、更經(jīng)濟(jì)、更便利、更精準(zhǔn)。
廣東深圳第三方評估咨詢公司上書房信息咨詢（SSF）在2022年服務(wù)客戶超過100家，包含了寫字樓、產(chǎn)業(yè)園區(qū)、住宅、上海第三方滿意度測評、景區(qū)滿意度調(diào)查、滿意度調(diào)查問卷、深圳公眾民意調(diào)研、深圳消費(fèi)者市場調(diào)研、廣州醫(yī)院滿意度測評、東莞市場調(diào)查咨詢公司、成都窗口滿意度測評、滿意度調(diào)查報告、廣州第三評估市場調(diào)查、房地產(chǎn)市場調(diào)查公司、佛山專業(yè)市場調(diào)查公司、貴陽市場調(diào)查公司、社會滿意度調(diào)查、北京專業(yè)市場調(diào)查、上海小區(qū)業(yè)主滿意度調(diào)查等多種類型，調(diào)查項(xiàng)目覆蓋了國內(nèi)160余個城市，通過電話調(diào)查、網(wǎng)絡(luò)問卷、現(xiàn)場訪問、深度訪談、焦點(diǎn)小組等方式調(diào)研有效樣本超5,000,000個。
Calculation method of property satisfaction
The calculation method for property satisfaction is usually obtained through the statistics and analysis of the responses to the survey questionnaire. The commonly used calculation methods are as follows:
1.Average score method: Take the average score of all users' ratings for each question to obtain the overall satisfaction score.
2.Weighted average score method: For different questions with different levels of importance, a weight can be assigned to each question, and then the weighted average score is calculated according to the weight to obtain the overall satisfaction score.
4. Satisfaction index method: Convert users' satisfaction ratings for each question into a satisfaction index ranging from 0 to 100, and then calculate the weighted average score according to the weight of each question to obtain the overall satisfaction index.
5. Deviation rate method: Convert users' ratings for each question into a satisfaction ratio, and then calculate the satisfaction deviation rate for each question to obtain the overall satisfaction deviation rate.
6. Factor analysis method: Through factor analysis of all the data, the main factors affecting overall satisfaction can be identified, and the overall satisfaction score can be obtained.
The choice of calculation method should be determined based on the actual situation and the purpose of the survey.
